Shipping policy

🚚 Shipping Policy – ImplantsKart

Last Updated: 19-04-2026

1. Our Shipping Commitment

At ImplantsKart, we understand the importance of timely delivery for clinical procedures. We aim to provide fast, reliable, and transparent shipping across India.

2. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation

  • Orders placed on weekends or public holidays will be processed on the next working day

  • In case of any delay, our team will proactively inform you

3. Shipping Coverage

  • We currently ship across India

  • For bulk, urgent, or special-case orders, custom shipping arrangements may be made

4. Delivery Timeline

  • Standard delivery time: 2–7 business days

  • Delivery timelines may vary based on:

    • Location (metro / non-metro / remote areas)

    • Product availability

    • Courier partner performance

👉 Delivery timelines are estimates and not guaranteed

5. Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout

  • Free shipping may be offered on select orders or promotional thresholds

6. Order Tracking

Once your order is shipped, tracking details will be shared via:

  • Email

  • WhatsApp (if available)

👉 You can track your shipment in real-time using the provided tracking link

7. Delivery & Responsibility

  • Customers must ensure accurate shipping details at the time of order

  • Risk of loss or damage passes to the customer upon delivery

  • Please ensure someone is available to receive the package

8. Delivery Issues (Important)

In case of:

  • Damaged package

  • Missing items

  • Incorrect product

👉 You must notify us within 24 hours of delivery with:

  • Unboxing video (mandatory)

  • Clear images of the package and product

👉 Claims without proper proof may not be accepted

9. Delays

While we strive for timely delivery:

  • Delays may occur due to logistics issues, weather conditions, or unforeseen circumstances

  • ImplantsKart is not liable for delays caused by third-party courier partners

10. Special / Case-Based Orders

  • Products ordered under treatment planning or surgical guide cases may have different timelines

  • Estimated delivery will be communicated during the case workflow

11. Return Shipping

  • Return shipping cost must be borne by the customer unless otherwise specified

  • Customers are responsible for safe packaging during return transit

12. Important Notes

  • Delivery timelines are indicative and not guaranteed

  • We recommend placing orders in advance for planned clinical procedures

  • For urgent requirements, please contact us before placing the order

13. Contact & Support

For shipping-related queries:

📧 Email: implantskart@gmail.com
📞 Phone/WhatsApp: [your number]