Refund policy
🧾 Return & Refund Policy – ImplantsKart Last Updated: 19-04-2026
1. Our Commitment to You At ImplantsKart, we understand that every implant case is critical for your patient's outcome. Our policies are designed to provide flexibility to dental professionals across India while ensuring product integrity, patient safety, and full traceability as per medical device standards.
2. Standard Returns (Within 30 Days)
⚠️ Scope of Returns: Returns are applicable to dental implants only. Prosthetic components, surgical tools, instruments, and accessories are not eligible for return under any circumstances.
Eligible for return within 30 days from date of delivery:
Unopened Products: Must be unused, in original condition, with original packaging and manufacturer labels intact.
Opened but Not Used Products: Product must not have been placed in a patient. Original packaging, batch numbers, and labels must be intact.
Conditions: Return shipping to be borne by the customer. All returns subject to inspection and approval. Returns beyond 30 days not accepted.
3. Clinically Failed Implants (Up to 2 Years) Extended support for implants placed and subsequently failed clinically.
Eligible Only If: Implant was placed in a patient and failed. Pre-operative and post-operative radiographs (X-rays) are mandatory. Request made within 2 years from date of purchase. Original packaging, batch number, and labels available.
Mandatory Submission via Implant Failure / Non-Usage Declaration Form including: Case details and reason for failure, pre/post-op radiographs, images of implant (if retrievable), packaging with batch details, clinical notes.
Claims without radiographic evidence will not be considered.
4. Packaging & Traceability (Mandatory) Original packaging must be returned with manufacturer labels and batch numbers intact. Returns without traceability will not be accepted.
The product tag or sticker affixed to the implant package must be kept intact and returned along with the product. Removal or damage to the product tag/sticker will render the return ineligible.
5. Damaged or Incorrect Products Report within 24 hours of delivery with unboxing video and clear product images. Resolution: replacement or full refund as applicable.
6. Services (Non-Refundable) Treatment planning, case support, and surgical guide design are non-refundable once initiated. Exception: refund considered only if work has not started and request is made within 12 hours of payment.
7. Order Cancellation Before dispatch: full refund issued. After dispatch: cancellation not allowed; return policy applies.
8. Return & Claim Process Email: support@implantskart.com | WhatsApp: +91 9741609982. Include order details, reason, and supporting images/videos. Declaration Form mandatory for opened or failed implant cases. Returns must be approved before shipping — items sent without approval will not be accepted.
9. Refund Process Processed within 5–7 business days after approval. Credited to original payment method (UPI, bank transfer, card, etc.). Bank/payment processing timelines may vary.
10. Return Shipping Return shipping cost borne by the customer. Proper packaging is the sender's responsibility. ImplantsKart is not liable for damage during return transit.
11. Important Notes Dentists are responsible for correct product selection as per their clinical assessment. Guidance provided by ImplantsKart is advisory only. Final clinical responsibility lies with the treating dentist, as per Indian dental practice norms. Minor variations in packaging/branding may occur due to manufacturer updates.
Sterile medical products once used are non-returnable except under the clinical failure policy defined above.
12. Contact Us 📧 Email: support@implantskart.com 📞 Phone / WhatsApp: +91 9741609982 🕐 Mon–Sat, 9:00 AM – 6:00 PM IST