At ImplantsKart, we exist to make your implant practice simpler, faster, and more efficient. Here are answers to the questions we hear most from dental professionals like you.
🦷 About ImplantsKart
What is ImplantsKart and how does it help my practice?
“GST invoices are available through our invoicing service. Please provide your GSTIN where applicable and contact IMPLANTSKART for invoice assistance.”
Who is ImplantsKart designed for?
IMPLANTSKART is intended for licensed dental professionals and dental clinics, including dentists, oral surgeons, prosthodontists and implantologists. Products are intended for professional selection and use in accordance with the manufacturer’s instructions.
What brands and systems do you carry?
Browse IMPLANTSKART by implant brand and system to review listed products. Availability varies by product and variant. Confirm the exact manufacturer reference, connection, platform and stock availability before ordering; contact IMPLANTSKART if you need help checking a listing.
📞 Clinical Support
I'm not sure which component to order — can you help?
Contact IMPLANTSKART Monday–Saturday, 9 AM–6 PM IST via WhatsApp or email for help checking product listings and component references before ordering. Share the implant system and exact manufacturer part number where available. Guidance is advisory; compatibility and suitability must be confirmed against the manufacturer’s documentation, and final selection remains the treating professional’s responsibility.
Do you offer treatment planning support?
Submit an enquiry through our Treatment Planning page. IMPLANTSKART will confirm the available support, scope and any applicable charges before proceeding. Support is advisory; final treatment planning and product selection remain the treating professional’s responsibility.
Do you offer surgical guide services?
Submit an enquiry through our Surgical Guide request form. IMPLANTSKART will confirm the available planning or guide-related support, scope, any applicable charges and expected timing before proceeding. Support is advisory; final clinical planning and approval remain the treating professional’s responsibility.
A patient's implant has failed — how quickly can you help?
Contact IMPLANTSKART through our Failed Implant? Get It Replaced page with the exact implant system and manufacturer part number where available. We can help check available product listings and component references. Replacement availability and timing must be confirmed before ordering. Compatibility and clinical suitability must be verified against the manufacturer’s documentation; final treatment decisions remain the treating professional’s responsibility.
How do I know if a component is compatible with my implant system?
Confirm the exact manufacturer part number, implant system, connection, platform and intended workflow against the manufacturer’s documentation before ordering or use. Listing labels alone do not establish compatibility. WhatsApp us for help checking the component reference; final selection and clinical use remain the treating professional’s responsibility.
Are your products sterilised and safe to use?
Sterility and preparation requirements vary by product. Check the manufacturer’s label, packaging and instructions for use for the exact item. Do not assume every component is supplied sterile. Follow the specified cleaning, disinfection or sterilisation instructions where applicable, and do not use an item with damaged or tampered packaging.
🛒 Ordering & Convenience
How do I place an order — is it complicated?
Browse by brand or category and review the required items before checkout. For a full walkthrough, see our How to Order — B2B Guide. Before checkout, confirm the required product reference, variant and quantity.
Can I reorder quickly without searching again?
For repeat orders, confirm the required product reference, variant and quantity before checkout.
Do you handle bulk and institutional orders?
For bulk or institutional enquiries, visit our Bulk Order page or WhatsApp IMPLANTSKART at +91 9180491139. Share the product names or component references, quantities and delivery location. Availability, pricing and delivery arrangements will be confirmed for your enquiry before you place an order.
What payment methods do you accept?
We accept Credit/Debit cards, UPI, Net Banking, and Cash on Delivery (COD) where eligible, subject to the COD conditions below. Bank transfer is available for orders above ₹50,000. We're working on adding more payment options to make checkout even easier for you.
Is Cash on Delivery available?
Cash on Delivery may be available for eligible orders up to ₹4,999. Check the payment options and any applicable charges shown at checkout. Courier COD serviceability for your PIN code must be confirmed; contact IMPLANTSKART before placing a time-sensitive order.
Is there free shipping?
Free shipping may be available for eligible orders. Shipping charges and any free-shipping eligibility depend on the products in your cart and delivery location, and are shown at checkout. Contact IMPLANTSKART before ordering if you need clarification.
🧾 GST & Invoicing
Do you provide GST-compliant invoices for my practice accounts?
GST invoices are available through our invoicing service. Please provide your GSTIN where applicable and contact IMPLANTSKART for invoice assistance.
What GST rate applies to dental implants?
GST varies by product and is shown at checkout. Contact IMPLANTSKART if you need clarification about a product’s tax rate before ordering.
I entered the wrong GSTIN, can you fix the invoice?
Email support@implantskart.com with your order number and correct GSTIN. We’ll review your request and confirm whether an invoice correction is possible and the expected timing.
🚚 Delivery
How fast will my order reach my clinic?
Delivery timing depends on stock availability, order confirmation, dispatch and courier serviceability for your PIN code. Any delivery dates displayed are estimates, not guarantees. Contact IMPLANTSKART before placing a time-sensitive order to confirm the expected dispatch and delivery timing.
How do I track my order?
Tracking details will be shared when available after dispatch. You can sign in to your account to review your order status. If you haven’t received tracking details or need an update, contact support@implantskart.com with your order number.
🔄 Returns & Replacements
What if I ordered the wrong component?
Standard returns apply to eligible dental implants within 30 days of delivery, subject to inspection and approval. Prosthetic components, surgical tools, instruments and accessories are excluded from standard returns. Eligible implants must be unused, with original packaging, manufacturer labels, batch numbers and product tags or stickers intact. Opened but unused implant cases require the declaration form specified in our Return & Refund Policy. Contact support@implantskart.com before sending any return. Return shipping is borne by the customer. Damaged or incorrect deliveries are handled separately as described below.
What if I receive a damaged or incorrect item?
Report it within 24 hours of delivery to support@implantskart.com, including your order details, an unboxing video and clear product images. A replacement or full refund will be provided as applicable under our Return & Refund Policy. Returns must be approved before shipping; replacement timing will be confirmed during review.
Can I cancel my order?
Contact support@implantskart.com with your order number as soon as possible. Before dispatch, cancellation qualifies for a full refund. After dispatch, cancellation is not allowed; eligible returns are handled under our Return & Refund Policy. Service cancellation and refund requests are subject to the separate service conditions in that policy.
💬 Still have a question?
Our implant specialists are here to help. Reach us Monday–Saturday, 9 AM–6 PM IST via the WhatsApp chat widget on our website, or email us at support@implantskart.com. Response times may vary depending on enquiry volume and the details required.