At ImplantsKart, we exist to make your implant practice simpler, faster, and more efficient. Here are answers to the questions we hear most from dental professionals like you.
🦷 About ImplantsKart
What is ImplantsKart and how does it help my practice?
ImplantsKart is India's dedicated B2B platform for dental implants and prosthetic components. We eliminate the hassle of sourcing implants through multiple distributors — giving you a single, reliable platform to order everything you need, at competitive prices, delivered to your clinic door.
Who is ImplantsKart designed for?
We serve licensed dental professionals exclusively — dentists, oral surgeons, prosthodontists, implantologists, and dental clinics. Every product, every service, and every support interaction is tailored to the needs of practicing clinicians.
What brands and systems do you carry?
We stock a curated selection of globally trusted implant systems: MIS (Seven & Lance Plus), ADIN (Touareg-S, Touareg OS, Swell), I-Fix (I-Series, IP-Series, S-Series, SP-Series), Dentium (Super Line, Bright, Bone Level, Tissue Level), and more — so you can stay loyal to the systems you trust.
📞 Clinical Support
I'm not sure which component to order — can you help?
Absolutely. Our implant specialists are available Monday–Saturday, 9 AM–6 PM IST via WhatsApp and email. Just share your implant system and case details and we'll guide you to the right component — before you place the order. No guesswork, no wrong orders.
Do you offer treatment planning support?
Yes. Submit your case via our Treatment Planning page and our specialists will help you select the right implant system, diameter, length, and prosthetic components for your patient's case. This service is free for all registered practitioners.
Do you offer surgical guide services?
Yes. We provide Implant Planning & Surgical Guide support. Fill out our Surgical Guide request form and our team will coordinate the planning and guide fabrication process with you.
A patient's implant has failed — how quickly can you help?
We understand that implant failures are urgent. Visit our Failed Implant? Get It Replaced page — we help you identify compatible replacement implants and components fast, minimising patient downtime and protecting your clinical outcomes.
How do I know if a component is compatible with my implant system?
Every product page clearly lists compatible implant systems and platforms. If you're still unsure, WhatsApp us directly — our team will confirm compatibility before you order, so you never receive a component that doesn't fit.
Are your products sterilised and safe to use?
Yes. All implant components are supplied in manufacturer-sealed, sterile packaging. We source directly from authorised distributors. Do not use any product if the packaging appears damaged or tampered with.
🛒 Ordering & Convenience
How do I place an order — is it complicated?
Not at all. Browse by brand or category, add to cart, and checkout in minutes. Guest checkout is available — no account needed. For a full walkthrough, see our How to Order — B2B Guide. Most practitioners complete their first order in under 5 minutes.
Can I reorder quickly without searching again?
Yes. Create a free account and all your past orders are saved — reorder with one click. This is especially useful for high-frequency consumables like cover screws, healing abutments, and prosthetic screws.
Do you handle bulk and institutional orders?
Yes. Clinics, hospitals, and distributors placing large or recurring orders get dedicated support, special pricing, and flexible delivery scheduling. Submit your requirements via our Bulk Orders page and we'll assign you a dedicated account manager.
What payment methods do you accept?
We accept Credit/Debit cards, UPI, Net Banking, and Cash on Delivery (COD) for select pin codes. Bank transfer is available for orders above ₹50,000. We're working on adding more payment options to make checkout even easier for you.
Is Cash on Delivery available?
Yes, COD is available for select pin codes across India with a ₹199 handling charge. You'll see COD as an option at checkout if it's available for your clinic's location.
Is there free shipping?
Yes — free shipping on all orders above ₹9,999. Standard shipping is ₹199 for orders below that threshold.
🧾 GST & Invoicing
Do you provide GST-compliant invoices for my practice accounts?
Yes, always. Every order automatically generates a GST-compliant invoice. Enter your GSTIN at checkout and receive a proper B2B tax invoice by email within 24 hours — ready for your practice accounts and ITC claims.
What GST rate applies to dental implants?
Dental implants and prosthetic components attract 12% GST under current Indian tax regulations.
I entered the wrong GSTIN — can you fix the invoice?
Yes. Email support@implantskart.com with your order number and correct GSTIN and we'll issue a revised invoice within 2 business days.
🚚 Delivery
How fast will my order reach my clinic?
Standard delivery is 3–7 business days across India. Metro cities (Delhi, Mumbai, Bangalore, Chennai, Hyderabad) typically receive orders in 2–4 business days. We know your patients can't wait — so we prioritise fast, reliable dispatch.
How do I track my order?
A tracking link is sent via email and SMS after dispatch. You can also log in to your account anytime to check order status.
🔄 Returns & Replacements
What if I ordered the wrong component?
Unused, unopened products can be returned within 7 days of delivery. Contact us at support@implantskart.com and we'll arrange a return or exchange. To avoid wrong orders, always use our compatibility check or WhatsApp our team before ordering.
What if I receive a damaged or incorrect item?
Report it within 48 hours with photos to support@implantskart.com. We'll dispatch a replacement within 3–5 business days — no hassle, no delays to your treatment schedule.
💬 Still have a question?
Our implant specialists are here to help. Reach us Monday–Saturday, 9 AM–6 PM IST via the WhatsApp chat widget on our website, or email us at support@implantskart.com. We typically respond within 2–4 hours.